Welcome to Smart Hospitality
At CasaMI‑CO, we believe your holiday should be as effortless as it is unforgettable. That’s why we’ve introduced VICKY, your personal AI-powered virtual concierge, designed to make your stay in Lake Como smoother, smarter, and more enjoyable.
No waiting. No searching through guidebooks. Just the right information, when and where you need it—directly on your smartphone, tablet, or laptop. That’s our AI virtual concierge.
What Is a Virtual Concierge?
A virtual concierge is a smart digital assistant that helps you during your stay, offering instant information, local tips, and practical support—all without the need for phone calls or in-person help.
Unlike traditional concierge desks, VICKY is always available and accessible from anywhere. Whether you’re relaxing at CasaMI‑CO, planning your day from a café, or deciding on dinner while strolling along the lake, VICKY is with you 24/7.
This new way of delivering guest services is becoming the standard in modern hospitality—especially for vacation rentals—thanks to its blend of personalization, convenience, and speed.
How VICKY Works
Using VICKY is quick and intuitive. You don’t need to download an app or create an account.
You can access the service directly via web link to open VICKY instantly in your browser.
Once opened, VICKY can help you:
- Get personalized recommendations for restaurants, cafés, wine bars, and more
- Find the best experiences around Lake Como or Valle Intelvi (boat tours, hiking paths, scenic drives)
- Access real-time information like weather updates, ferry schedules, or public transport routes
- Discover local services: groceries, pharmacies, ATMs, recharge station fo electric cars
- Request help or get answers to common questions (Wi‑Fi, check-out time, smart TV usage…)
Everything is designed to be fast, multilingual, and fully mobile-friendly.
Choose Your Experience: Chat or Talk
VICKY works perfectly through your web browser—no downloads, no complications. Just tap the link or scan the QR code, and you’re instantly connected. You can ask questions, get local tips, and plan your stay easily through a smooth and responsive chat interface.
But if you’re looking for an even more immersive experience, try accessing VICKY through the ChatGPT app by OpenAI (available on iOS and Android). From there, you won’t just chat with VICKY—you’ll be able to speak with her. Ask out loud, get spoken answers, and enjoy a truly conversational concierge experience that feels more natural and intuitive than ever.
Why Guests Love VICKY
✅ 24/7 Availability
Whether you need something at 6:00 am or 11:00 pm, VICKY, the AI virtual concierge, is always ready—no need to wait for human assistance.
✅ Personalized and Local
VICKY suggests the best Lake Como or Valle Intelvi has to offer based on your interests. From romantic restaurants to kid-friendly attractions, everything is curated for your type of trip.
✅ Easy and App-Free
No downloads, no logins. Just ask.
✅ Self-Service Made Simple
Find your nearest supermarket, or locate the perfect picnic spot, check for the next local event or book a taxi — all in one place.
✅ Multilingual Support
VICKY speaks your language, making your stay even more comfortable and accessible.
Why Hosts Love VICKY Too
VICKY isn’t just great for guests — it’s also a powerful behind-the-scenes ally for hosts and property managers. By handling a wide range of frequently asked questions and guest requests automatically, VICKY helps reduce repetitive communication and frees up valuable time for hosts to focus on what really matters: offering a warm, welcoming, and personalized stay.
From late-night queries about Wi‑Fi or check-out times to last-minute restaurant suggestions or local directions, VICKY handles it all with speed and accuracy. That means fewer interruptions, faster response times, and happier guests — even when you’re not immediately available.
- Reduces repetitive questions, like “Where’s the nearest grocery store?” or “How can I connect to Wi-Fi?”
- Improves guest satisfaction without needing 24/7 manual support
- Helps during emergencies or out-of-hours needs when human contact might not be possible
In short, VICKY makes hosting smarter, more efficient, and more enjoyable — for everyone involved.
Sample Use Cases
Whether you’re staying for a weekend getaway or a longer escape by the lake, VICKY is designed to enhance every moment of your stay—quietly working in the background to make your experience smoother, smarter, and more enjoyable.
Need inspiration for the day ahead? Looking for the perfect local trattoria? Not sure how to get to Bellagio or where to buy ferry tickets? VICKY has the answers—instantly.
Here are just a few real-life examples of how guests like you can use VICKY during their Lake Como and Valle Intelvi adventures:
- 🥐 Morning plan: You ask VICKY where to have breakfast with a lake view. She suggests two charming cafés, complete with maps and opening times.
- 🍽️ Dinner idea: It’s 7:00 pm and you’re craving authentic Italian. VICKY recommends three trattorias nearby, filtered by your preferences.
- 🌦️ Rainy day tip: It starts raining—VICKY immediately suggests indoor activities like museums or local wine tastings.
- 🧭 Last-minute info: Can’t remember when the ferry leaves for Bellagio? VICKY shows you the live schedule.
How to Use VICKY
- Scan the QR code you can find near the entrance door
- If you are on this website, check for “Ask VICKY“
- Tap the link or open it in your browser—no installation required.
- Start exploring CasaMI‑CO, Valle Intelvi and Lake Como with your smart assistant by your side.
Your Privacy Matters
Our virtual concierge VICKY is designed to enhance your stay—not track it.
Your conversation with VICKY is 100% private. We do not collect or access any information you exchange with her, nor your personal data.
All recommendations and responses are based on general guest needs, location, and preferences you choose to share.
Ready to Get Started?
VICKY is already waiting for you!
Our virtual concierge is already waiting to be your smart companion throughout your Lake Como or Valle Intelvi stay. From the moment you step through the door to your very last sunset over the water or behind the mountains, your virtual concierge is by your side—ready to assist, inspire, and guide you at every turn.
Whether you’re planning a spontaneous dinner, checking ferry times, or simply curious about what to do next, VICKY makes it effortless. No stress, no delays, no need to search endlessly online.
Ask VICKY — your smart Lake Como adventure starts now.
Let VICKY take care of the details, so you can focus on what really matters: enjoying every single moment of your holiday.
Want to see VICKY in action? Look at this video